Effective date: September 30, 2026
Beyond Vitaliti is committed to protecting the privacy, confidentiality and security of the personal information you share with us. This Privacy Policy explains how we collect, use, disclose and protect information when you visit our website, contact our Kelowna clinic, request an appointment, complete forms, purchase products or services, or otherwise interact with us.
Business and Privacy Contact
Beyond Vitaliti
200 Dougall Rd N, Unit 105B, Kelowna, BC V1X 3K5
Phone: 672-969-7070
Email: info@beyondvitaliti.com
Website: beyondvitaliti.com
Please direct privacy questions, access or correction requests, and complaints to this contact with “Privacy” in the subject line.
Information We Collect
We collect information you provide when you contact us, request or book an appointment, complete a consultation or consent form, join our Birthday Club, enter a promotion, subscribe to updates, or purchase products or services. Depending on your interaction, this may include your name, phone number, email address, date of birth, appointment preferences, service interests, treatment inquiries, billing information and information you choose to share.
For consultations and treatments, we may collect health history, sensitivities, contraindications, treatment goals and other screening information relevant to assessing treatment suitability and providing care. Please do not submit detailed medical information through a general marketing form or social media message; contact the clinic for the appropriate consultation process.
Our website and service providers may also collect technical information such as IP address, browser and device type, referral source, pages visited and website usage information.
How We Use Information
We use information to respond to inquiries; schedule and manage appointments; provide consultations, services and products; process transactions; maintain client records; communicate about your requests; administer programs or promotions you enter; improve our website and client experience; support safety and internal administration; and meet applicable legal, regulatory, insurance and recordkeeping obligations. Birthday information provided for the Birthday Club is used to administer birthday benefits.
Consent and Marketing Choices
We seek consent where required for the collection, use and disclosure of personal information and explain relevant purposes when information is requested. Information provided for an appointment or consultation is used to respond to and administer that request. Consent for promotional email or SMS is handled separately where required; submitting an inquiry does not by itself require you to agree to unrelated marketing.
You may unsubscribe from marketing emails using the unsubscribe link, reply STOP to promotional text messages, or contact us to update your preferences. You may withdraw consent for certain uses, subject to applicable legal and recordkeeping requirements. Withdrawal may affect a service where the information is necessary to provide it; we will explain any relevant consequences.
Sharing and Service Providers
We do not sell personal information. We may share information with authorized personnel and service providers as needed to operate our website and clinic or deliver the services you request. These may include website hosting and support providers, booking and scheduling platforms, customer relationship and communication services, payment processors and analytics providers. Beyond Vitaliti uses Vagaro for booking and GoHighLevel/LeadConnector for relevant forms and customer communications.
Information may also be disclosed where authorized or required by applicable law, court order or other legal obligation. Third-party platforms operate under their own privacy practices as well as applicable obligations when processing information for us.
Cookies and Website Analytics
Our website may use cookies, analytics tools and similar technologies to support website functions, understand browsing activity and referral sources, and measure website or marketing performance. You can manage cookies through your browser settings; disabling them may affect some website or booking features.
Security and Retention
We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of personal information. Access is limited to people and service providers who need information for authorized purposes. No method of electronic transmission or storage is completely secure.
We retain information as needed for the purposes for which it was collected and applicable legal, clinical, tax, insurance and recordkeeping requirements. Information that is no longer required is securely deleted, destroyed or otherwise disposed of as appropriate. A request to stop marketing does not necessarily require deletion of records that must be retained for another lawful purpose.
Access, Correction and Concerns
You may request access to personal information we hold about you or ask us to correct inaccurate or incomplete information, subject to applicable legal limitations. Contact info@beyondvitaliti.com or call 672-969-7070. We may need to verify your identity before providing access or making changes. Please contact us first with privacy concerns so we can address them. Information about privacy rights and complaints in British Columbia is available from the Office of the Information and Privacy Commissioner for British Columbia.
Third-Party Links and Children
Our website may link to booking services, maps, payment tools, social media and other websites. Their privacy practices apply when you use those services. Our website is not intended for unsupervised use by children, and we do not knowingly collect personal information online from children in a manner not permitted by law.
Policy Updates
We may update this policy as our services, website or privacy practices change. Updates will appear on this page with a revised effective date. Where a change requires new consent, we will seek it before using information for that purpose.